FAQs

1. How can I contact you?

You can reach us via email at uprightbackofficial@gmail.com. We aim to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are shipped from various locations to ensure timely delivery. The specific shipping origin may vary based on the product and availability.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different size or color?

The fastest way to exchange a product is to return the item you have and place a new order for the desired size or color once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

10. What materials are used in your posture correctors?

Our posture correctors are made from breathable materials designed for comfort and effectiveness. They are adjustable to accommodate a wide range of body types and activities.